We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped based on the warehouse location by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of GLAM ALONE (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.glamalone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent quality in fabric and color embroidery i recommend!: D
29 Nov 2018 06:14
Nice cut & fit
7 Nov 2018 05:13
26 Jul 2018 09:54
24 Jul 2018 12:53
Perfect dress, flat seams, pattern is clear, delivery fast, 2 weeks. S size 84-64-94 fit well height for height 164 above the knee.
11 Jul 2018 05:32
Unbelievable! Delivery was soooo fast and the dress is so beautiful!
9 Jul 2018 19:54
De muy buena calidad y excelentes vendedores!!
18 Jun 2018 22:50
22 May 2018 18:43
17 May 2018 23:22
11 May 2018 03:01
Looks very nice like in a photo. Nice material.
12 Apr 2018 02:09
Awesome dress...thx to the store for a fast shipping!
2 Apr 2018 03:52
Материал тонкий, слегка просвечивает. Платье практически не тянется.
27 Mar 2018 03:54
Доставка 3 недели. Платье симпатичное, но учтите, что маломерит. Надо брать на размер больше. Продавцу спасибо.
14 Mar 2018 14:41
Платье очень красивое. Синтетика, но качественная. Единственное что немного маломерит в груди(хотя у меня размер нулевой).Питера 2 недели, курьером до дома.
4 Mar 2018 18:27
The dress fits small. İ ordered a large size but it fits more like medium size. The material streches a only a little bit. The pattern is lovely. The material is quality.
27 Feb 2018 19:40
The dress is very nice. I took size L from my measurements but think maybe a size XL would have looked better. Still very happy with the dress. Other buyers should note it is a bit see-through so wear matching underwear :-)