We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped based on the warehouse location by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of GLAM ALONE (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.glamalone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The dress came quickly, in less than a month. Revised a bunch of reviews from the photo, ordered at its 44th size m, and it's small to me. The top is still nothing, but the skirt is much higher than the waist is draped. Maybe, of course, i got such tailoring, but i'm upset about this moment.
9 Apr 2019 06:36
pretty good quality. bottom skirt very thick heavy material. Fast delivery.
22 Mar 2019 16:51
Very good quality
21 Mar 2019 12:51
I really liked the dress. The store, once again, pleased with its quality of the goods and service, for which they special thanks. At 44 on the chest and on the hips 46 took the size of m. Sat perfectly, as if sewed for me. The beads are very large only from the front of the skirt. The waist is detachable and sat on the waist, which is very pleased. Bottom of dense fabric, top thin jersey. The lines are neat, there are no threads anywhere. Choose a dress better on the chest, because on the hips on so much lush skirt that any size will fit. The dress holds the shape well and almost does not crumple. Of the negative moments-terribly electrified, i hope the antistatic will be able to correct this situation. Upon receipt of the parcel there was a terrible chemical smell from the dress, which left after washing. The parcel went much longer than the claimed, namely 2 months. The store did not once extend the protection himself, for which thanks to him! I am happy with the purchase and advise.
10 Mar 2019 12:16
On the og 100 came up. Cute-fluffy skirt
10 Mar 2019 06:08
Great and the quality very good
19 Feb 2019 09:17
16 Feb 2019 13:53
Fit perfectly. The skirt is a different but that makes round fabric, could have more beads, but still is very pretty. Waist could be a little tighter also but please me. Arrived very quickly in Brazil
4 Feb 2019 16:11
2 Feb 2019 09:46
At 42 s large, i had to give in the atelier to sew, still cut a couple of cm from below. It took a very long time about a month considering that this is an express shipping
31 Jan 2019 07:40
Chic dress!!! Very like it
25 Jan 2019 02:58
came in 2 days thank you. dress is beatufull, just like the picture
21 Jan 2019 00:55
Delivery 3 weeks. The dress looks like in the photo. On m russian (44-46) in size is excellent
20 Jan 2019 12:31
Amazing dress i love it thank you so much will be back
17 Jan 2019 08:30
Dress class. Quality is good, delivery by courier to work. The waist is slightly overstated, but it does not spoil it. At size 46 took l. at the waist a little loose, but comfortable.
26 Dec 2018 10:24
Very cool! Just like in the photo.
26 Dec 2018 06:16
Nice dress. Fit in size. Thank you!
25 Dec 2018 21:09
Delivery is fast. The courier brought home. Sewing at the dress is good, but the waist is really higher than i expected. Although my height is only 150.
18 Dec 2018 11:20
Just no words!!! I'm delighted!!! Dress. Delivery to the yaroslavl region is only 9 days. The quality is excellent, the store recommend
16 Dec 2018 19:45
The dress is excellent. It is made of two types of knitwear: a bodice made of more storey and thinner fabric and a skirt made of dense, holding the shape of neoprene. It turned out very original and stylish. Sewing neat, the beads are tight. The smallest size ordered for my daughter, she is 12 years old. Height 150, weight 35 kg, there is a small stock. I recommend!
13 Dec 2018 06:52
Just like the picture, he sent very quickly.
30 Nov 2018 12:14
The dress is excellent. All in size. Shipping 16 days. Courier to the apartment. The store is good, i advise this store. Thank You
24 Nov 2018 14:56
The dress is super, the quality is excellent) delivery by courier about 2 weeks. The only thing i have an overstated waist and a height of 172 cm is short for me and the waist is not in place on a lower girl will sit better! The dress is more than happy. I love this store! Thank you to the store. On the rn 44-46 ideally approached rr m.
15 Nov 2018 20:24
Very cool dress, came quickly, literally a couple of weeks, sewn like me, Nothing superfluous, the skirt creates a feeling that you are very thin, i recommend it looks chic, nothing superfluous, the threads do not stick out, so cheap, for such a dress❤️
12 Oct 2018 14:06
Dress as in the picture, very cool for such money, the store promised to send quickly, as it was necessary to a certain number, came a week earlier, delivery home by courier!! From the moment of payment only 11 days!!) i advise everyone! !! Size m a little bit more, but i think not critical