We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped based on the warehouse location by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of GLAM ALONE (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.glamalone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Been purchasing from this store for sometime now and have never been disappointed. Thank you
16 Sep 2018 03:19
Super fun dress
14 Sep 2018 12:54
Only 6 days delivery to UK - lovely and long sleeves too - Iam 5”11 and sometimes sleeves are short but not on this dress
14 Sep 2018 06:43
Very beautiful dress!
12 Sep 2018 12:36
Taken home by courier!!! It Is very nice and comfortable. Dress neatly sewn, the style is perfect for office. Fabric on the kind of quality, how to behave look after washing. Definitely will make orders from this store!!!
11 Sep 2018 10:44
Super. Village as necessary. Quality is excellent at 44 ordered M. Height 170 length by me, not short sleeves.
10 Sep 2018 21:22
Good fabric, description and cept, as displayed in image. The only detail are the measures than narrow, because having rigida fabric on the top and bottom, I don't go by the bust that I have
10 Sep 2018 09:31
love it..beautiful.. great fabric
9 Sep 2018 04:03
excellent as always
7 Sep 2018 13:59
Perfect dress! BUT not for me. My options height 173, bust 83 cm, waist 68, hip 95. Ordered M, because she was afraid that, according to the dimensional grid without getting into the hips. Very upset, that does not fit. Sleeve length is suitable for high growth!
7 Sep 2018 13:10
Very long on the Growth of 159 turned to the ankle.
7 Sep 2018 01:03
Pay very quickly, for 1,5 weeks. Courier delivered into the hands of the work. Quality is good, the village on the figure, behind can cut off a little white fabric
6 Sep 2018 10:55
Wonderful plate, it's fast, courier. Looks good
5 Sep 2018 07:49
Product nice, the white “shirt” part is dingy white (not bright/new white like they should be). Hoping a solid wash will help. I’m 5’4 and will need to hem the bottoms 2-3 inches to my knee.
5 Sep 2018 04:01
Just as described but fabric is lighter than than I expected.The white part wasn't as bright as depicted.
3 Sep 2018 22:41
Dress is good. Work fine. Fabric wrinkled.
1 Sep 2018 14:07
Dress is very good, soft Jersey, the 42 size S, all fit. Thanks for the fast delivery. Ordered 20.08 it is 31.08.
31 Aug 2018 10:59
31 Aug 2018 07:27
Very cool dress, mega fast delivery!
29 Aug 2018 11:24
Do not tell the size large, although followed the recommendations grid ((. Vprintsepi dress not bad high very cool will sit.
27 Aug 2018 09:21
I am verry happy. Dress fits me perfectly, looks just like on picture and timing verry fast :)
24 Aug 2018 09:03
Very quickly. Size went well. Synthetic fabric only disappointed
17 Aug 2018 07:05
9 August ordered and 16 August received. Beautiful of color. Though very long (Am 166 cm). Signs called, but with good correction clothing underneath condition He beautifully.