We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped based on the warehouse location by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of GLAM ALONE (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.glamalone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Keep in mind that the growth of more than 170 cm will be a little short.
1 Jan 2019 18:22
Super! The store issued delivery by courier, received almost instantly (23.12-order, 02.01 already delivered). The dress is also happy: material-thin jersey; the size fully matches; sleeves are not short; embroidery looks good; seams, cut processing-everything is fine. The seller will take note and i will order more!
27 Dec 2018 13:47
Fast delivery, the quality is excellent, neatly sewn, as in the picture
19 Dec 2018 10:39
tight up top
15 Dec 2018 14:23
I got him what greater ordered true to size. Of top sits he still reasonably tight
7 Dec 2018 09:32
Fits small, gave it away. The material is thick and the applique is nice.
4 Dec 2018 13:34
I'm a little small, it fits my body and it's not as loose as others. Without that it's very nice and if you're thinner q you'll look great
26 Nov 2018 02:00
It's very simple and fine fabric, but it's just fine. I like it. And it's come very soon.
24 Oct 2018 11:32
I love it! It looks great.
14 Oct 2018 04:22
Fast delivery, fit perfectly, thank you very much store))
3 Oct 2018 09:23
Dress fabric is thin. But the dress is beautiful!
3 Oct 2018 07:09
12.09 made an order, 03.10 courier brought the parcel home (crimea). Excellent casual knitted dress! On the parameters 87-66-90 the size m fit well. The length of the back from the neck is 83 cm-the height of 176 cm turns out to be one and a half palms below the priests (short, of course, but all that needs to be covered)). The length of the sleeve from the shoulder is 62 cm-i'm short, but i'm used to it. Synthetic fabric, but pleasant, does not shine through, stretches (like knitwear). A small smell of a new thing, after washing disappears. The seams are even, the threads do not stick out, the embroidery is not super, but will come down for this price. In general, i like
17 Sep 2018 12:37
nice embroidery, vivid colours, not so thick, recommend
14 May 2018 17:12
Good enough, thanks, quick deliver
23 Apr 2018 06:27
Bardzo ładna, dokładnie jak na zdjęciu. Materiał raczej słabszej jakości, ale ogolnie polecam
13 Apr 2018 02:26
19 Mar 2018 10:03
Промахнулась с длиной. На рост 178 коротко, буду добавлять длину. В целом все как на фото и в описании, качество хорошее, вышивка красивая. Мои размеры 90-67-105 рост 178 как раз.
14 Mar 2018 11:36
super mooie jurk. Juiste maat
7 Mar 2018 05:48
Очень красивое ,хорошее качество,без дефектов
5 Mar 2018 03:29
the material is quite thin but despite that the dress is beautiful
2 Mar 2018 00:12
very fast, 7 days tu lithuania. beautiful dress.
27 Feb 2018 23:01
все отлично, только материал тонкий
27 Feb 2018 12:11
Good product, arrived to Serbia for 27 days. Ordered size L ( I usually wear L) and it fitted good. It's a little to short, but not too much. It's thin, but all in all very satisfied.
19 Feb 2018 15:31
быстрая доставка, размер L, подошёл на полный русский М. красиво.